COVID-19 Update
As we navigate Coronavirus together, here’s our commitment to you.
Published 09 October

Stage 3.2 ACT Government easing of restrictions and what this means for you

Dine in the Food Court
As part of the ACT Government’s recovery roadmap, from 9am on Friday 13 November 2020 up to 360 customers will be allowed within our food court area, located on the lower ground level, up from the current 200-person cap that was introduced on 9 October 2020.

As with other cafes and restaurants in our centre, patrons dining in at our food court will still be required to provide their contact details (name and phone number), along with the date and time they visited. To facilitate this process, when you enter the food court, you will be required to scan a QR code using your phone camera. This will then open a form on your phone where you can enter your details. Please be assured that your personal details will be safely destroyed after 28 days. 

From 9am on Thursday 10 September, dine in seating in the Coles Mall, located on Ground Level has been made available. The same QR code sign in process also applies. Venues, now including food courts, can now open with a maximum of 500 patrons per indoor space or outdoor space, or one patron per 4 square metres, whichever is lesser.   

Our Centre has implemented the following measures in our Food Court and our Coles mall: 

- Increased cleaning
- Specific furniture layouts that encourage social distancing
- Hand sanitising stations
- Increased security patrols and monitoring to ensure that the number of people does not exceed a manageable and safe level, and that our community is adhering to social distancing directives.
While we are pleased to see the reopening of our food court seating, we ask you to continue to play your part to keep our community safe. This means:  

- Maintaining a safe distance of at least 1.5 metres between yourself and others
- Practising exemplary hand hygiene
- If you are feeling unwell, it is important to stay at home and not visit the Centre
- Treating other customers and retail staff with respect and compassion as we all navigate this situation together.
Change to minimum capacity numbers for small sized venues and businesses
The change to capacity numbers for small businesses, venues and facilities that has come into effect at 9am on Friday 18 September 2020 still applies. The change is in line with Step 3.2 of Canberra’s Recovery Plan, and sees smaller sized venues, facilities and businesses able to return to their pre-COVID capacity, with a maximum of 25 people (excluding staff) across the whole venue.
Businesses that want to have more than 25 people, must continue to apply the one person per 4 square metres of usable space rule. 

Venue capacity rules

Three venue capacity rules apply, subject to density restrictions being met:
Option 1: 25 people (excluding staff) across venues with a total usable space of 100 square metres or less.
Option 2 [For hospitality venues only]: 50 people (excluding staff) across venues with total usable space of between 101 and 200 square metres.
Option 3: Venues can have: one person per four square metres of usable space in each indoor space (excluding staff),one person per two square metres of usable space in each outdoor space (excluding staff), maximum of 500 people for each space.

Businesses must not exceed the capacity limit that applies under standard liquor or fire occupancy loading and regulatory conditions of the venue.

Cinemas and movie theatres can sell up to 50% capacity of each theatre (in accordance with new gathering restrictions).

Our restaurants, cafés and food courts remain open for takeaway, offering pick-up or home-delivery options. Further information on delivery and takeaway options is available here.

As an essential service provider, Canberra Centre remains open and trading, with significantly enhanced measures in place to help stop the spread of the virus within our centre. 

Help keeping you safe as we navigate coronavirus together 

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to help keep our shared environments safe while keeping our team members up to date with new information and advice from the relevant authorities. 

We are closely monitoring public health updates and are prepared to act quickly should advice change. 

It goes without saying that our community’s health and wellbeing comes first and we have therefore implemented the below processes at Canberra Centre.

- Strengthened cleaning processes and an increase in the number of daily cleaning rotations to focus on regularly disinfecting high-touch point areas.   
- Social distancing, including the installation of signage throughout the Centre reminding our community to socially distance by keeping 1.5 metres between themselves and others.   
- Positioning of permanent hand sanitiser stations throughout the Centre.  
- Roll out of a public hygiene advertisement campaign to provide customers with clear health recommendations in line with government directives.    
- Close work with our retail partners to help ensure they are adhering to social distancing directives and managing crowds and queues in accordance with directives set by the relevant governing authorities. 

While we understand that the re-introduction of in-Centre experiences that have been greatly missed by our community is something to be excited about, we ask you to continue to play your part to keep our community safe. This includes: 

- Social distancing – always keep at least 1.5 metres between yourself and others. 
- Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience. 
- Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
- Please click here for more details regarding what you can do to help keep our community safe.  
We ask for your support in making sure Canberra Centre continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. 

Planning your visit 

Considering a visit to Canberra Centre? It’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit: 

1.         Avoid visiting the Centre at peak times 

2.         Check store trading hours and individual conditions of entry in advance 

3.         Pre-book restaurants, beauty, health appointments and gym / fitness classes and cinema tickets. 

4.         Most importantly, if you are feeling unwell reconsider your visit and stay at home

Please click here for more details regarding what you can do to help keep our community safe when visiting our centre.  

With all that said, we remain open for business and sincerely look forward to seeing you at Canberra Centre.

We encourage anyone who has further questions to visit https://www.covid19.act.gov.au/home or reach out to ACT Health on 6207 7244