COVID-19 Update
Published 20 September

Community notice - 20 September 2021 

We wish to advise that ACT Health have confirmed that individuals who recently visited Canberra Centre have now been confirmed to have COVID-19. As a result, exposure sites have been identified at the Centre. 


Friday 10 September
• Coles Canberra Centre between 7:45am and 8:20am (monitor for symptoms)
• Coles Canberra Centre between 12:00pm and 12:40pm (monitor for symptoms)


Saturday 11 September
• Coles Canberra Centre between 4:30pm and 5:50pm (casual)
• The Pharmacy on Petrie between 4:30pm and 6:00pm (monitor)


Sunday 12 September
• Coles Canberra Centre between 8:40pm and 9:00pm (casual)
• Liquorland Canberra Centre between 8:40pm and 9:30pm (casual)


Monday 13 September
• Coles Canberra Centre between 2:10pm and 2:50pm (monitor for symptoms)
• Coles Canberra Centre between 8:00pm and 8:30pm (casual)

Thursday 16 September
• Coles Canberra Centre between 12:50pm and 1:30pm (monitor for symptoms)

Friday 17 September
• The Pharmacy on Petrie between 12:30pm and 1:00pm (monitor)

 


If you have visited a close contact site during the relevant times, you should complete the ACT Contact Declaration Form, immediately quarantine, get tested for COVID-19 as advised by ACT Health and remain in quarantine until advised further by ACT Health, even if a negative result is received.

If you have visited a casual contact site during the relevant times, you should complete the ACT Contact Declaration Form, quarantine immediately and get tested for COVID-19 as advised by ACT Health.

Please visit https://www.covid19.act.gov.au/act-status-and-response/act-covid-19-exposure-locations for more information on exposure sites and what this evolving situation means for you.

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.

 
 
Changes to Canberra Centre in accordance with the ACT Government issued lockdown – 14 September 2021 
 

The ACT Government has announced the extension of the lockdown until at least 11:59pm on Friday 15 October. 

As has been the case throughout the pandemic period, Canberra Centre will remain open and trading during this lockdown, serving the essential needs of those that choose to visit us. 

This lockdown has resulted in a few changes at Canberra Centre, with only essential goods and services permitted to trade during this time, including:
 Supermarkets, grocery stores, bakeries, fruit and vegetable stores and fishmongers
 Hospitality venues such as cafes and restaurants for delivery and takeaway only
 Bottle shops
 Banks or financial institutions
 Post offices
 Newsagents
 Pharmacies
 
From 11:59pm on Friday 27 August, some non-essential small retail business will be able to resume trade as click and collect or click and deliver services. We will provide details of the retailers offering these services as they come to hand. Details of retailers who are open as click & collect and offer deliveries are available here.

 

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only. Details of café and restaurant retailers offering takeaway and food delivery is available HERE.

 
While many of our food court retailers may choose to remain open for takeaway and delivery services, we note that our food court seating will temporarily close. Our play areas will also temporarily close. 

We ask that you please remember to check in should you visit our Centre, and at each retailer, by using the Check In CBR app. Signage has been posted throughout the Centre for your convenience.

This is not an exhaustive list of all changes resulting from this lockdown. For further details on what this lockdown means for the ACT, for our Centre, and for you, we encourage you to visit HERE

Mandatory face masks
If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:
 A person is 12 years of age or younger
 Medical reasons prohibit someone from doing so 
 You are eating or dining 
 You are communicating with another person who is hard of hearing 
 It is not practical to do so 
 It is an emergency.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Canberra Centre.

We also ask for your continued support in making sure that Canberra Centre continues to be a place of kindness and compassion for all our customers and staff throughout this time.

 

Keeping you safe at Canberra Centre

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit . These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.
  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.

 

How you can help

While visiting Canberra Centre, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Adhere to capacity guidelines – currently in ACT the one in two square metre rule applies. Please adhere to retailer maximum capacity numbers which are outlined at their store entrance. 360 customers are allowed in our Food Court, whilst still adhering to the 1.5 metres distance rule.
  • Plan your visit - due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.
  • Using the Check In CBR App - We encourage you to check in at Canberra Centre, as well as any retailers you visit, next time you are at the Centre by using the Check In CBR app to scan the QR codes available to you. 

We ask for your support in ensuring Canberra Centre continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit ACT Health's website.

With all that said, we remain open for business and sincerely look forward to seeing you at Canberra Centre.