Coronavirus Update
As we navigate Coronavirus together, here’s our commitment to you.
Published 10 August

Stage 3.1 ACT Government easing of restrictions and what this means for you

Dine in the Food Court

As part of the ACT Government’s first and second stages of its recovery roadmap, from 9am on Monday 10 August 2020 our customers are now able to dine in our Food Court, located on the lower ground level. 

As with other cafes and restaurants in our centre, patrons dining in at our food court will be required to provide their contact details (name and phone number), along with the date and time they visited. To facilitate this process, when you enter the food court, you will be required to scan a QR code using your phone camera. This will then open a form on your phone where you can enter your details.  Please be assured that your personal details will be safely destroyed after 28 days.  A paper sign in form will also be available for customers who are unable to scan a QR code. 

From 9am on Thursday 10 September, dine in seating in the Coles Mall, located on Ground Level will also be available. The same QR code sign in process will apply.

Venues, now including food courts, can continue to open with a maximum of 100 patrons per indoor space or outdoor space, or one patron per 4 square metres, whichever is lesser.   

Our Centre has implemented the following measures in our food court and our Coles mall: 

- Increased cleaning
- Specific furniture layouts that encourage social distancing
- Hand sanitising stations
- Increased security patrols and monitoring
- Increased security patrols and monitoring to ensure that the number of people does not exceed a manageable and safe level, and that our community is adhering to social distancing directives.

While we are pleased to see the reopening of our food court seating, we ask you to continue to play your part to keep our community safe. This means:  

- Maintaining a safe distance of at least 1.5 metres between yourself and others
- Practising exemplary hand hygiene
- If you are feeling unwell, it is important to stay at home and not visit the Centre
- Treating other customers and retail staff with respect and compassion as we all navigate this situation together.


Change to minimum capacity numbers for small sized venues and businesses
A change to capacity numbers for small businesses, venues and facilities will come into effect at 9am on Friday 18 September 2020. The change is in line with Step 3.1 of Canberra’s Recovery Plan, and will see smaller sized venues, facilities and businesses able to return to their pre-COVID capacity, with a maximum of 25 people (excluding staff) across the whole venue.

Businesses that want to have more than 25 people, must continue to apply the one person per 4 square metres of usable space rule. The maximum number of patrons permitted is 100 for each indoor or outdoor space.


Dine at cafés and restaurants 
- Cafes and restaurants and other hospitality venues are now allowed up to 100 patrons per enclosed space or outdoor area. Not all restaurants and cafés will be able to offer a dine in option, and those that are deciding to must still adhere to social distancing directives, including the 4sqm per person rule. Our restaurants, cafes and food courts are also open for takeaway, offering pick-up or home-delivery options. Further information on delivery and takeaway options is available here.

Enjoy beauty services
- Beauty services can now allow a maximum of 100 people in their salons, or social distancing of one person per 4 square metres, whichever is smaller.

Attend fitness sessions 
- Gyms and health clubs, including Fitness First, can now allow up to 100 people per enclosed space at one time ensuring they follow social distancing including the 4 square metres per person rule.

Enjoy entertainment venues
- Indoor amusement arcades such as Kingpin are allowed to open observing the one per 4sqm for up to 100 people.
- While we are regularly reviewing the evolving circumstances, at this stage, centre play areas will remain closed until further notice.

As an essential service provider, Canberra Centre remains open and trading, with significantly enhanced measures in place to help stop the spread of the virus within our centre. We will continue to provide updates on store changes in real time. A full list of store updates is available here

Help keeping you safe as we navigate coronavirus together 
We continue to work in close collaboration with our retailers to ensure that we are all doing our part to help keep our shared environments safe while keeping our team members up to date with new information and advice from the relevant authorities. 

We are closely monitoring public health updates and are prepared to act quickly should advice change. 

It goes without saying that our community’s health and wellbeing comes first and we have therefore implemented the below processes at Canberra Centre.

- Strengthened cleaning processes and an increase in the number of daily cleaning rotations to focus on regularly disinfecting high-touch point areas.   
- Social distancing, including the installation of signage throughout the Centre reminding our community to socially distance by keeping 1.5 metres between themselves and others.   
- Positioning of permanent hand sanitiser stations throughout the Centre.  
- Roll out of a public hygiene advertisement campaign to provide customers with clear health recommendations in line with government directives.    
- Close work with our retail partners to help ensure they are adhering to social distancing directives and managing crowds and queues in accordance with directives set by the relevant governing authorities. 

While we understand that the re-introduction of in-Centre experiences that have been greatly missed by our community is something to be excited about, we ask you to continue to play your part to keep our community safe. This includes: 

- Social distancing – always keep at least 1.5 metres between yourself and others. 
- Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience. 
- Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
- Please click here for more details regarding what you can do to help keep our community safe.  
We ask for your support in making sure Canberra Centre continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. 

Planning your visit 

Considering a visit to Canberra Centre? It’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit: 

1.         Avoid visiting the Centre at peak times 

2.         Check store trading hours and individual conditions of entry in advance 

3.         Pre-book restaurants, beauty, health appointments and gym / fitness classes and cinema tickets. 

4.         Most importantly, if you are feeling unwell reconsider your visit and stay at home

Please click here for more details regarding what you can do to help keep our community safe when visiting our centre.  

With all that said, we remain open for business and sincerely look forward to seeing you at Canberra Centre.

We encourage anyone who has further questions to visit or reach out to ACT Health on 6207 7244